FAQ

1. What products do you sell?

Aura & Artefact currently specializes in elegant, high-quality watches designed to suit every style—from minimalist to bold statement pieces.

Exciting news! We're expanding our collection soon to include other refined essentials like perfumes, wallets, and more curated accessories that match the spirit of Aura & Artefact.

2. Where are your products made?

We collaborate with trusted manufacturers and artisans who are committed to craftsmanship and detail. All items are carefully produced using premium materials and are quality-checked before shipping.

3. How do I place an order?

Just browse our store, select your desired item(s), and proceed to checkout. We accept major credit/debit cards, PayPal, and secure online payment gateways.

4. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping costs and delivery times depend on your location and will be shown at checkout.

5. How long does delivery take?

Processing time: 3–7 business days
Estimated shipping times:

You’ll receive a tracking number as soon as your order ships.

6. Can I track my order?

Yes. A tracking link will be sent to your email once your order has been shipped so you can follow its progress.

7. What is your return policy?

We accept returns within 5 days of delivery. Items must be unused, in original condition, and in their original packaging. Contact us at support@aura&artefact2025@gmail.com to initiate a return.

8. Do your watches come with a warranty?

Yes, all watches include a 1-month warranty against manufacturing defects. The warranty does not cover accidental or water damage, or general wear and tear.

9. Will new products be added to the store?

Yes! We’re always growing. In addition to watches, we're soon launching exclusive perfumes, premium wallets, and more stylish accessories to complement your everyday lifestyle. Stay tuned by subscribing to our newsletter!

10. How can I get in touch with you?

We’d love to hear from you. Reach out via our Contact Us page or email us directly at support@aura&artefact2025@gmail.com. Our team typically responds within 24 hours.